Goddess Flow

Business days are Monday-Fridays; Holidays, Saturday, & Sunday are not typically included in shipping days. If you need rush deliveries, we will do our best to  accommodate you for a reasonable fee. Please see shipping turnaround times below.

• Fast Standard Shipping: 1-5 days.

• 3 Day Shipping: Delivery by the end of the third business day after an order is shipped. Ex. A Monday order placed before 12 p.m. Eastern Time, will ship the same day and will arrive Thursday. Monday orders placed after 12 p.m. Eastern time, will ship Tuesday and arrive Friday.

• 2 Day Shipping: Delivery by the end of the second business day after an order is shipped. Please use above example.

• Next Day Shipping: Delivery by the end of the next business day an order is shipped. Please use above example.

All orders that include alterations will be shipped the next business day after completion unless rush shipping is selected and fee is paid.

Order Cancellations

Orders that you submit online are processed immediately and must be cancelled by 12 a.m. of the next business day. If your order is cancelled after this time, you may need to wait until you receive the merchandise in order to return it.

 

Returns

Once an item of merchandise is delivered to you, you can return that item within 7 days of delivery. To be eligible for a return, your merchandise must be unused, in the same condition that you received it, and must be in the original packaging.  Our return policy does not apply to the following goods: Discounted or sale items, personalized items, or intimate apparel.  These items are not eligible for return, refund or exchange.

 

Shipping

To initiate a return, please email us at info@sultrysilhouettes.com.  We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at PO Box 481074, Charlotte, NC, 28269.

For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.

You are responsible for paying all shipping costs related to your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a traceable shipping service or purchasing shipping insurance for items of value.

 

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

 

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.